Responsible Gaming at qx999

Our Responsible Gaming Tools

Our Commitment to Player Welfare

qx999 believes that gambling should always be a form of entertainment — not a source of financial stress or personal hardship. We have built responsible gaming tools directly into our platform so that every player in Bangladesh has the means to enjoy our games safely, at a pace and scale that suits their own circumstances.

We recognise that problem gambling can affect people from all walks of life. Our team is trained to identify signs of distress and to respond with empathy and practical assistance. Whether you need to reduce your limits, take a break, or speak with someone, qx999 is here to support you every step of the way.

Deposit Limits

Deposit limits are one of the most effective ways to keep your gambling within a budget. qx999 allows you to set hard limits on how much you can deposit into your account within a given time window. Once a limit is set, it takes effect immediately and cannot be raised without a mandatory cooling-off period.

• Daily deposit limit: caps the maximum amount you can deposit in any single calendar day, measured in Bangladesh Standard Time (BST, UTC+6).
• Weekly deposit limit: applies a rolling 7-day cap on total deposits, giving you a broader view of your weekly gambling expenditure.
• Monthly deposit limit: the broadest cap available, helping you manage your gambling budget over a full calendar month.
• Limit reduction requests are processed instantly. Limit increase requests are subject to a mandatory 72-hour cooling-off period before taking effect.

To set or adjust your deposit limits, log in to your qx999 account and navigate to the Responsible Gaming section of your account settings, or contact our support team directly for assistance.

Time-Out and Self-Exclusion Options

Sometimes the right move is to step away from gambling entirely for a period of time. qx999 offers three distinct pause options so you can choose the level of break that fits your needs.

To activate any of these options, contact the qx999 support team at [email protected]. Our team is available 24/7 and will process your request promptly. All time-out and self-exclusion requests are treated with complete confidentiality.

Recognising the Warning Signs

Problem gambling does not always look obvious from the outside. The following warning signs may indicate that gambling is starting to have a harmful effect on your life or the life of someone you care about:

• Spending more money on gambling than you originally planned, or chasing losses by placing larger bets to try to win back what you have lost.
• Gambling with money that is intended for essential expenses such as rent, food, utilities, or family needs.
• Feeling anxious, restless, or irritable when you are not gambling, or when you try to stop or cut back.
• Lying to family members or friends about how much time or money you spend on gambling.
• Using gambling as a way to escape from stress, depression, loneliness, or other personal problems rather than as a form of entertainment.
• Neglecting work, study, family responsibilities, or personal health because of the time or money consumed by gambling.

Tips for Safer Gambling

Responsible gambling is about making informed choices and staying in control. Here are some practical habits that can help every player at qx999 keep gambling enjoyable and within healthy boundaries:

• Set a fixed budget before you start playing and stick to it regardless of whether you are winning or losing. Treat your gambling budget as a leisure expense, just like you would a cinema ticket or a restaurant meal.
• Use qx999's session time reminders to keep track of how long you have been playing. It is easy to lose track of time when you are engaged in a game, so reminders serve as a useful reality check.
• Never gamble when you are feeling emotionally distressed, tired, or under the influence of alcohol. Clear-headed decision making is essential to keeping gambling enjoyable rather than harmful.
• Do not chase your losses. If you lose your session budget, accept the result and stop for the day. Trying to win back losses by increasing your stakes typically leads to further losses and greater financial stress.
• Take regular breaks during your gaming sessions. Step away from the screen for a few minutes between games to maintain perspective and make calmer decisions.
• Balance gambling with other leisure activities. Make sure your social life, physical health, work, and relationships with family and friends in Dhaka or across Bangladesh remain your primary priorities.

Age Verification Policy

qx999 enforces a strict minimum age requirement of 21 years for all players. This applies regardless of the type of game, the amount being wagered, or any other consideration. Age verification checks are conducted during the registration process, and qx999 reserves the right to request official identification documents — such as a National Identity Card (NID) or passport — from any player at any time.

If qx999 determines at any point that an account holder does not meet the 21+ age requirement, the account will be immediately suspended, all bets placed will be voided, and any balance held in the account will be handled in accordance with our Terms & Conditions. We take the protection of minors seriously and will not permit underage gambling under any circumstances.

Getting Help and Contacting Support

If you are concerned about your own gambling behaviour, or if a friend or family member has expressed concern about the amount of time or money you are spending on gambling, we strongly encourage you to reach out. qx999's support team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh, and all public holidays. You will always find someone ready to listen, without judgement.

Email us at: [email protected]

Our team will respond to all responsible gaming requests promptly and treat every conversation with complete confidentiality. Requesting a limit, time-out, or self-exclusion will never affect your standing as a valued member of the qx999 community.